? Overview

While Pipedrive is known for its intuitive interface, users may occasionally encounter errors during daily use. This article outlines common Pipedrive errors, root causes, and step-by-step solutions to help you resolve them quickly and efficiently.

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❌ 1. “Email Sync Disconnected”

? Cause:

• Password changed in email provider (e.g., Gmail/Outlook)
• Authentication token expired
• Email server permissions updated

✅ Solution:

1. Go to Tools and Apps → Email Sync
2. Click Reconnect and re-enter your credentials
3. Ensure your email provider allows third-party app access (especially for Outlook users)

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❌ 2. “Webhook Not Triggering” or “Webhook Failed”

? Cause:

• Endpoint URL is offline or incorrect
• Security issues (SSL errors, 403/401 responses)
• Payload size limit exceeded

✅ Solution:

1. Test your webhook URL in Postman or a webhook testing service.
2. Check that the endpoint is public, secure (HTTPS), and returns a 200 OK status.
3. Review payload logs in Developer Tools → Webhooks in Pipedrive.

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❌ 3. “Deal/Contact Not Visible to User”

? Cause:

• Restricted user permissions or visibility group rules
• Record assigned to another team member or group

✅ Solution:

1. Navigate to Settings → Manage Users → Visibility Groups
2. Confirm user access rights and adjust if needed
3. Reassign ownership of deals/contacts if the user needs access

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❌ 4. “API Rate Limit Exceeded”

? Cause:

• Too many API requests made within a short period
• High-frequency integrations or custom scripts

✅ Solution:

1. Review your API usage in Developer Hub → API usage
2. Implement exponential backoff in custom integrations
3. Use bulk endpoints (e.g., add/update multiple items) to reduce calls

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❌ 5. “Live Chat Not Available” via LeadBooster

? Cause:

• No agents online or chat disabled
• Browser notifications blocked

✅ Solution:

1. Ensure at least one agent is online in LeadBooster Live Chat
2. Enable browser notifications and permissions
3. Verify that Live Chat Widget is properly installed on your site

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❌ 6. “Calendar Sync Not Working”

? Cause:

• Sync disabled, or calendar removed from integration
• OAuth token expired or permission revoked by provider

✅ Solution:

1. Go to Tools → Calendar Sync
2. Reconnect your Google or Outlook account
3. Choose the correct calendar for syncing (avoid syncing personal calendars)

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❌ 7. “Unable to Save Field/Record”

? Cause:

• Required field missing
• Validation rule triggered
• Field character limit exceeded

✅ Solution:

1. Check for required fields marked with *
2. Shorten field inputs if over character limits (e.g., 255 chars)
3. Contact admin to review custom validation rules or workflows

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❌ 8. “Zapier Action Failing”

? Cause:

• Field mismatch or missing data
• Zap not updated after pipeline changes
• Authentication expired

✅ Solution:

1. Check Zap history for error messages
2. Re-test trigger and action steps with updated sample data
3. Reconnect Pipedrive in Zapier’s connected accounts settings

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❌ 9. “Export to Excel Not Working”

? Cause:

• Pop-up blocker enabled
• Large dataset or browser timeout

✅ Solution:

1. Disable pop-up blockers in browser settings
2. Filter data to reduce export size
3. Try exporting from Reports → Insights → Export

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❌ 10. “Automation Not Triggering”

? Cause:

• Trigger conditions not met
• Field values updated by API or bulk import (not always tracked)
• Workflow paused or disabled

✅ Solution:

1. Double-check automation trigger conditions
2. Test with a manual record update that meets all conditions
3. Go to Tools → Workflow Automation and ensure the workflow is enabled

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? Pro Troubleshooting Tools

Tool	Use Case
Activity Logs	Track what actions happened and when
Developer Hub	Webhook and API debugging
Recycle Bin	Recover deleted deals, contacts, or notes
Insights → Reports	Audit workflow results, data anomalies

✅ Summary

Most Pipedrive errors can be resolved with a quick check of sync settings, permissions, or workflow logic. Keeping integrations up-to-date and using built-in logs will help you proactively catch and fix issues.