Overview

Accidentally deleted a deal or contact in Pipedrive? You’re not alone. While Pipedrive is a powerful CRM, it doesn’t include a built-in “Recycle Bin” feature for deleted records. That makes recovery time-sensitive and sometimes challenging.

This article explains what’s possible, what’s not, and what steps you can take to recover deleted deals, people, or organizations — and how to prevent data loss in the future.

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❓ Can You Recover Deleted Deals or Contacts in Pipedrive?

✅ Sometimes — with limitations.

Pipedrive does not offer an automatic restore function for deleted records. However, there are a few potential recovery options depending on how recent the deletion was and your subscription level.

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🛠️ Step-by-Step: What to Do If You’ve Deleted a Deal or Contact

🔍 Step 1: Check If the Record Was Just Hidden or Filtered

Before assuming it’s deleted:

• Clear all filters in the Deals or Contacts view
• Make sure you’re not filtering by owner, status, or label
• Check the Activities or Emails tab to see if the contact or deal is still linked

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🧾 Step 2: Check Export Backups (If Available)

If you regularly export your data:

• Look for your most recent CSV file of Deals, People, or Organizations
• Use it to identify the deleted record’s data
• You can re-import the missing records using Pipedrive’s Import tool

📌 Pro Tip: Include unique IDs when exporting for easier restoration.

🧑‍💻 Step 3: Contact Pipedrive Support Immediately

If you don’t have a backup:

1. Go to Help & Support > Live Chat or Submit a ticket
2. Provide the following:
   • Approximate time/date of deletion
   • Name or details of the deleted contact/deal
   • Name of the user who deleted it (if known)

💬 Pipedrive’s support team may be able to restore records deleted within the last 48–72 hours — but recovery is not guaranteed.

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🔐 Step 4: Ask Your Admin (for Team Plans)

If you’re on a Team, Business, or Enterprise plan:

• Admin users may be able to check activity logs to verify the deletion
• The Audit Log (available on Advanced+ plans) may help trace when and who deleted the record

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🧼 Step 5: Re-create the Record Manually (If Needed)

If recovery isn’t possible:

• Re-create the deal or contact manually
• Use any available emails, notes, or activities from other records to reconstruct key data

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🧠 Pro Tips to Prevent Future Data Loss

Tip	How It Helps
✅ Export data weekly	Allows recovery even if records are permanently deleted
🔒 Restrict delete permissions	Prevents accidental deletions by team members
✉️ Enable email sync	Emails remain even if the contact is deleted
🔁 Use integrations like Zapier or backup tools	Automatically store copies of key data
🗂️ Use custom fields for soft-deleting	Add a “Status: Archived” field instead of deleting

🚫 What Can’t Be Recovered

Item	Recoverable?
Permanently deleted deals or contacts (after ~72 hours)	❌
Emails linked to deleted contacts (if email sync is active)	✅
Files and notes	❌ (unless backed up/exported)
Activity logs (via Audit Log on premium plans)	✅
Custom field data in deleted records	❌

✅ Summary Checklist

Action	Done?
Double-checked filters and search	☐
Reviewed recent exports	☐
Contacted Pipedrive support	☐
Informed team members/admins	☐
Recreated record if recovery wasn’t possible	☐