? Overview

Pipedrive is a powerful sales CRM platform designed for simplicity, but power users can unlock far more with lesser-known features, automations, and integrations. This article outlines advanced tips, time-saving tricks, and troubleshooting techniques to help you get the most from your Pipedrive setup.

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? Advanced Tips

1. Use Custom Filters to Power Reports

• Create filters using conditions like “Deal age > 30 days” or “Contacted is not in the last 7 days”.
• Combine multiple filters to build custom dashboards that surface stale deals or high-priority leads.

2. Leverage Automation Workflows

• Automate follow-ups, task creation, and email sends based on trigger events.
• Use delay steps for drip-style messaging (e.g., send follow-up 3 days after deal stage update).

3. Track Email Open/Click Performance

• Enable email tracking under Tools → Email Sync.
• Use tracked email templates to test which subject lines or CTAs drive the most engagement.

4. Use Webhooks and API for Deep Integration

• Integrate Pipedrive with external systems (e.g., ERP, support platforms) using the Pipedrive API.
• Set up webhooks for real-time notifications (e.g., when a deal is won or lost).

5. Segment and Score Leads Automatically

• Combine LeadBooster with custom fields and automation to assign lead scores.
• Automatically route hot leads to specific reps based on territory or product interest.

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⚙️ Smart Tricks

✅ Keyboard Shortcuts

• Press ? anywhere in Pipedrive to view shortcuts.
• Use G + D to quickly jump to the Deals page.

? Calendar Sync Efficiency

• Sync only your work calendar using filters to prevent clutter.
• Use the “Smart Scheduler” to send clients availability directly from Pipedrive.

? Use @Mentions for Collaboration

• In Notes or Activities, @mention teammates to notify them instantly.
• Ideal for handoffs or manager approvals.

? Use Custom Dashboards in Insights

• Combine metrics from different pipelines and filter by users, time period, or stage.
• Export charts for management meetings or use live dashboards on TVs.

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?️ Troubleshooting Guide

? Sync Issues (Email/Calendar)

• Go to Tools → Email sync or Calendar sync.
• Re-authenticate your Google or Outlook account if sync stops.
• Ensure permissions are enabled both in Pipedrive and your email provider’s settings.

? Missing Deals or Contacts

• Check your filters — make sure “Owner,” “Status,” and “Visibility” aren’t limiting the view.
• Look in the Recycle Bin (if enabled in your plan) to recover deleted items.

? Zapier Automations Not Working

• Confirm your Zap trigger still matches the current pipeline stage names or field values.
• Check Zapier’s task history for errors and reauthorize the Pipedrive connection if needed.

? Permission Issues

• Go to Settings → Manage Users → Permission Sets.
• Admins can customize access levels by role — ensure users aren’t restricted from key modules.

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? Recommended Integrations

Tool	Use Case
Zapier	No-code automation
Slack	Deal updates via Slack channel
Trello	Visual project management
DocuSign	eSignature integration
Outfunnel	Marketing automation & tracking

✅ Final Tips

• Regularly audit your pipeline stages and custom fields.
• Train users quarterly to introduce new features and refine usage.
• Use test accounts to experiment with automations or API changes before rolling out to live teams.