Monday.com’s email integrations make it easy to streamline communication and automate workflows. However, integration issues can occasionally arise. This guide walks you through common causes of email integration errors and how to resolve them quickly.

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⚠️ Common Email Integration Errors

Error Message	Likely Cause	Fix
“Authentication failed”	Invalid or expired credentials	Reconnect your email account
“Rate limit exceeded”	Too many emails sent in a short time	Reduce frequency of email triggers
“Message could not be delivered”	Incorrect recipient address or email content	Verify recipient details and message body
“Connection timeout”	Network issue or mail server not responding	Check internet and email service status
“Integration recipe failed to run”	Missing

🔍 Diagnosing the Issue

1. Check Connection Status

• Go to Integrations Center > your connected email provider (e.g., Gmail or Outlook).
• Click Connected Accounts and verify status.
• If disconnected or expired, click Reconnect.

2. Review the Automation Recipe

• Navigate to the Automations section of the relevant board.
• Look for the specific recipe that includes the email action.
• Make sure all required fields (email address, subject, message) are correctly set up.

3. Inspect Email Limits

• Some email providers (like Gmail or Outlook) enforce sending limits.
• Avoid sending bulk emails or repetitive triggers within short intervals.

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✅ Fixing Specific Integration Issues

🔑 Reconnect Your Email Account

1. Go to Profile Menu > My Profile > Integrations.
2. Find the connected email account.
3. Click Disconnect, then Reconnect using updated credentials.

🛠️ Modify or Rebuild the Automation

1. Edit the faulty recipe.
2. Check for:
   • Invalid dynamic fields (e.g., empty “email” column)
   • Incorrect column mapping
   • Missing condition(s)
3. If the error persists, delete and re-create the recipe from scratch.

📨 Ensure Valid Recipient Data

• Check that the “email” column on your board contains valid email addresses.
• Remove any extra spaces or special characters that might cause formatting issues.

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🔐 Permissions & Access

• Make sure the email integration is authorized by a user with permission to send emails.
• Admins may need to enable OAuth permissions for certain domains (especially in enterprise settings).

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💡 Best Practices

• Always test new email automation recipes with a single item before applying at scale.
• Keep email messages concise and professional to avoid spam filters.
• Use fallback automations (e.g., notifications or Slack messages) in case email fails.

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🆘 Still Experiencing Issues?

If you’ve tried the above steps and the problem persists:

• Take a screenshot of the error
• Note the name of the affected board and automation recipe
• Contact monday.com Support with this information