Overview

Email sync is one of Pipedrive’s most valuable features — it centralizes communication and helps track conversations with leads and customers. But like any sync tool, issues can arise. This article walks you through step-by-step troubleshooting methods to fix email sync problems in Pipedrive.

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🧩 Common Email Sync Issues

Here are the most frequently reported issues:

• Emails not syncing at all
• Sent emails missing from Pipedrive
• Duplicate or incomplete email threads
• Constant disconnection of the email account
• Email delay or out-of-date status

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🛠️ Step-by-Step Troubleshooting Guide

✅ 1. Check Your Email Connection Status

• Go to Personal Preferences > Email Sync
• Look for any warnings like:
  • 🔴 Disconnected
  • ⚠️ Re-authentication required
• Click Reconnect or Fix now if prompted

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🔑 2. Reauthorize or Reconnect Your Email Account

• Select your connected account
• Click Disconnect
• Reconnect using OAuth (recommended for Gmail, Outlook, Office 365)
• Follow the authentication prompts to allow access

📌 Important: Always use the same email credentials you used when originally setting up the sync.

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🧹 3. Clear Local Cache and Cookies

If you’re using Pipedrive via browser:

• Clear your browser’s cache and cookies
• Try using an incognito/private window
• Switch to another browser (Chrome or Firefox recommended)

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🔁 4. Check Email Sync Settings

Ensure proper configuration:

• Go to Email Sync Settings
• Make sure:
  • “Sync sent emails” is enabled
  • The correct label/folder is selected for syncing
  • The time range isn’t too narrow (e.g., syncing last 30 days only)

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🔐 5. Enable Third-Party App Access

If you’re using Gmail or Outlook, ensure:

• Gmail: Visit Google Account Security Settings
  • Allow less secure apps (if needed)
  • Enable IMAP access
• Outlook: Enable app permissions under Settings > Mail > Sync email

📶 6. Check for Firewall or VPN Conflicts

Sometimes sync fails due to:

• VPN blocking secure ports
• Company firewall restrictions
• Browser extensions interfering with scripts

Try:

• Temporarily disabling your VPN or firewall
• Whitelisting pipedrive.com and mail.pipedrive.com

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⏳ 7. Wait for Sync Delay (First-Time or Bulk Syncing)

If you just enabled sync:

• Initial sync may take up to 30–60 minutes depending on mailbox size
• Large inboxes may sync gradually

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📬 Still Not Working? Advanced Fixes

🧪 Test in a New Browser or Device

• Try logging in from a different browser or computer
• This helps determine if it’s a device-specific or account-wide issue

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🧼 Remove and Re-add Email Sync

1. Go to Email Sync > Connected accounts
2. Remove the existing account
3. Log out of Pipedrive
4. Log back in and re-add your account via OAuth

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🧑‍💻 Contact Pipedrive Support

If you’ve tried everything above and it’s still not syncing:

• Go to Help & Support > Chat with Support inside Pipedrive
• Provide:
  • Your email provider (Gmail, Outlook, etc.)
  • Any error messages
  • A screenshot (if possible)

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✅ Quick Checklist

Step	Done?
Checked sync status	☐
Reconnected account via OAuth	☐
Cleared browser cache	☐
Reviewed sync settings	☐
Whitelisted Pipedrive domains	☐
Tested on another browser/device	☐
Contacted support if unresolved	☐

🧠 Pro Tips to Prevent Future Sync Issues

• Use OAuth login method instead of IMAP for more reliable syncing
• Regularly check sync health in Email Sync Settings
• Avoid manual changes to synced labels/folders in your email provider