Overview

While monday.com is a powerful and intuitive work OS, users may occasionally encounter challenges or unexpected behavior. This guide provides troubleshooting tips for the most common issues, along with actionable steps to resolve them quickly.

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🔐 Login & Access Issues

1. Can’t Log In to Your Account

Possible Causes:

• Incorrect email/password
• Google or SSO login failure
• Account deactivated or removed

Fix:

• Use the password reset link
• Clear browser cache or try an incognito window
• Ensure you’re logging in through your company’s SSO (if applicable)
• Contact your admin to verify account status

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📤 Board & Item Issues

2. Board Won’t Load or Is Slow

Possible Causes:

• Large number of items or columns
• Browser performance issues

Fix:

• Use filters to reduce visible data
• Archive unused items or split data across multiple boards
• Clear your browser cache or switch to a different browser
• Try monday.com in the desktop app

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3. Items Not Updating or Syncing

Fix:

• Refresh the page
• Check internet connection
• Confirm your permissions allow editing
• If using integrations (e.g., with Google Sheets or Outlook), verify connection status under Admin > Integrations

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🔄 Automation & Integration Problems

4. Automations Not Running

Possible Causes:

• Conditions not met
• Automation is disabled
• Usage limits reached

Fix:

• Check the automation’s trigger and condition logic
• Make sure the automation is active
• Go to Admin > Automations to view logs and usage limits
• Clone and recreate the automation if broken

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5. Integration Not Working (e.g., Slack, Gmail, Outlook)

Fix:

• Reconnect the integration via Admin > Integrations
• Ensure third-party app permissions are granted
• Check that triggers and actions are valid (e.g., email format, Slack channel ID)
• Delete and recreate the integration if needed

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📅 Date, Time, and Notifications

6. Date/Time Issues

Common Examples:

• Due dates appear incorrect
• Time tracking doesn’t log properly

Fix:

• Confirm your timezone under My Profile > Preferences
• Check the board’s column settings (e.g., deadline mode)
• For time tracking, verify if the timer was started/stopped correctly

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7. Not Receiving Notifications

Fix:

• Check My Profile > Notifications to ensure alerts are enabled
• Verify email notifications aren’t going to spam
• Confirm you’re assigned to items or tagged in updates
• In team settings, make sure the team is subscribed to relevant boards

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📱 Mobile App Problems

8. Mobile App Not Syncing

Fix:

• Force-close and reopen the app
• Ensure you’re connected to the internet
• Log out and back in to refresh data
• Update the app to the latest version via App Store/Google Play

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🔐 Permissions & Access

9. Can’t Edit or See a Board

Fix:

• Request access from the board owner
• Confirm your role (Viewer, Member, Admin) allows editing
• Check if the board is Private, Shareable, or Main

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📁 File Upload Errors

10. File Won’t Upload

Fix:

• Ensure the file size is within the limit (max ~500MB)
• Try a different browser or device
• Rename the file (remove special characters) and re-upload
• Check if file column is properly configured

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📊 Dashboard or Widget Problems

11. Widgets Not Displaying Data

Fix:

• Check widget settings (linked boards, filters, date range)
• Ensure you have permission to access the connected boards
• Refresh the dashboard or remove and re-add the widget

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🧠 Pro Tips for Preventing Common Issues

Tip	Why It Helps
Use consistent naming & formatting	Avoids confusion and improves filtering
Regularly archive or clean boards	Prevents performance lag
Review automations monthly	Ensures they reflect current processes
Train new users on board structure & permissions	Reduces accidental edits or deletions

🧩 When to Contact Support

If none of the fixes work, reach out to monday.com Support with the following:

• Screenshot or screen recording of the issue
• URL of the affected board or item
• Steps to reproduce the issue
• Browser/device details