Sync Issues with Google Calendar or Outlook in monday.com

Monday.com’s calendar integrations with Google Calendar and Outlook allow you to track deadlines, events, and timelines seamlessly. But if things aren’t syncing properly, this guide will help you troubleshoot and resolve common calendar sync issues.

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? How Calendar Sync Works in monday.com

• 1-way Sync: Events from monday.com can be pushed to your external calendar.
• 2-way Sync (Google only): Changes made in Google Calendar can reflect back in monday.com (when enabled through the Google Calendar integration recipes).

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❗ Common Sync Issues & Fixes

Issue	Possible Cause	Fix
Events not showing in Google/Outlook	Integration not properly connected or mapped	Reconnect and reconfigure sync
Duplicate events	Multiple recipes or subscriptions active	Remove duplicate automations or calendar links
Time zone mismatch	Different time zones in monday.com and calendar	Align time zone settings
Changes not reflecting in monday.com	Using 1-way sync instead of 2-way (Google only)	Use 2-way sync recipe
Outlook not syncing	Outlook calendar feed not refreshed	Manually refresh or re-add calendar URL

? Troubleshooting Steps

1. ✅ Verify Integration Connection

For Google Calendar:

• Go to Integrations Center > Google Calendar
• Check connection status under Connected Accounts
• If disconnected, click Reconnect

For Outlook:

• Calendar sync is 1-way only via an iCal link
• Confirm that the calendar link is still active in your Outlook settings

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2. ? Review Sync Recipe or iCal Setup

Google Calendar (2-Way or 1-Way Sync):

• Go to your board > Automations tab
• Review the recipe:
  • Example: “When a date arrives, create an event in Google Calendar”
  • Make sure it’s mapped to the correct date column and board

Outlook (1-Way Sync):

1. On your board, click Integrate > Outlook Calendar Sync
2. Copy the iCal link provided
3. Paste it into Outlook:
   • Outlook Desktop: Add Calendar > From Internet
   • Outlook Web: Add calendar > Subscribe from web

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3. ? Check Time Zone Settings

• In monday.com: Go to My Profile > Preferences > Time Zone
• In Google/Outlook: Go to Calendar settings > General > Time Zone

Ensure both platforms use the same time zone to avoid scheduling errors.

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4. ? Manual Refresh (Outlook Specific)

If events aren’t appearing or updating in Outlook:

• Remove the old calendar subscription
• Re-add the latest iCal URL
• Allow 10–15 minutes for sync

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? Permissions & Access

• Only board owners or admins can set up calendar sync integrations
• Your connected calendar account must have permission to create or manage events

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? Tips for Smooth Syncing

• Use clear, unique names for calendar events to avoid confusion
• Keep automation rules simple to avoid accidental duplication
• Always test sync on a private board or calendar first