Security and Compliance in ITSM: What You Need to Know
In today’s digital landscape, organizations face increasing cybersecurity threats and stringent regulatory requirements. IT Service Management (ITSM) systems handle sensitive data, manage critical infrastructure, and serve as the backbone of enterprise operations. Consequently, implementing robust security measures and maintaining compliance with industry standards has become paramount for businesses across all sectors.
This comprehensive guide explores the essential aspects of security and compliance within ITSM frameworks, examining best practices, regulatory requirements, and practical implementation strategies. Moreover, we’ll analyze leading ITSM platforms—Freshservice, ManageEngine, and Zendesk—to help you make informed decisions about protecting your organization’s IT infrastructure while meeting compliance obligations.
Table of Contents
- Quick Summary
- What are Security and Compliance in ITSM?
- Key Security Features in ITSM Platforms
- ITSM Platform Analysis: Freshservice, ManageEngine, and Zendesk
- ITSM Platform Comparison Table
- Best Practices for ITSM Security and Compliance
- Understanding Key Regulatory Compliance Frameworks
- Implementing Security and Compliance in Your ITSM Environment
- Common Challenges and Solutions
- Summing up
- Frequently Asked Questions
Quick Summary
Security and compliance in ITSM represent critical pillars that protect organizational assets while ensuring adherence to regulatory frameworks. Throughout this article, we examine how modern ITSM platforms incorporate security features such as multi-factor authentication, role-based access control, data encryption, and audit logging. Additionally, we explore compliance requirements including GDPR, HIPAA, SOC 2, and ISO 27001, which govern how organizations must handle data and manage IT services.
Furthermore, we provide an in-depth comparison of three leading ITSM solutions—Freshservice, ManageEngine, and Zendesk—evaluating their security capabilities, compliance certifications, and implementation approaches. This analysis helps IT professionals understand which platform best aligns with their organization’s security posture and regulatory requirements. Ultimately, the article concludes with actionable recommendations and highlights the benefits of partnering with expert consultants like Solution for Guru to optimize your ITSM security and compliance strategy.
What are Security and Compliance in ITSM?
Understanding ITSM Security
Security in ITSM encompasses the policies, procedures, and technical controls designed to protect IT services, infrastructure, and data from unauthorized access, breaches, and cyber threats. Essentially, ITSM security focuses on safeguarding the entire service delivery lifecycle—from incident management and change control to asset management and knowledge bases. Organizations must implement comprehensive security measures that address authentication, authorization, data protection, network security, and threat detection.
Moreover, security in ITSM extends beyond technical controls to include governance frameworks, risk management processes, and security awareness training. Effective ITSM security requires continuous monitoring, regular vulnerability assessments, and proactive threat intelligence. Additionally, organizations must establish incident response protocols, business continuity plans, and disaster recovery procedures to ensure resilience against security incidents. Therefore, a holistic approach to ITSM security integrates people, processes, and technology to create multiple layers of defense against evolving cyber threats.
Compliance Requirements in ITSM
Compliance in ITSM refers to adhering to legal, regulatory, and industry-specific standards that govern how organizations manage IT services and protect sensitive information. Various regulations mandate specific security controls, data handling practices, and documentation requirements. For instance, GDPR requires organizations to protect personal data of EU citizens, while HIPAA mandates strict safeguards for healthcare information. Similarly, SOC 2 establishes criteria for managing customer data, and ISO 27001 provides a framework for information security management systems.
Furthermore, compliance extends to industry-specific regulations such as PCI DSS for payment card data, FISMA for federal information systems, and various state privacy laws. Organizations must demonstrate ongoing compliance through regular audits, documentation, and reporting. Consequently, ITSM platforms must provide features that facilitate compliance efforts, including comprehensive audit trails, automated reporting capabilities, data retention policies, and granular access controls. Non-compliance can result in significant penalties, legal consequences, and reputational damage, making it imperative for organizations to prioritize compliance within their ITSM strategies.
Key Security Features in ITSM Platforms
Authentication and Access Control
Robust authentication mechanisms form the foundation of ITSM security. Modern platforms support multi-factor authentication (MFA), requiring users to provide multiple forms of verification before accessing the system. Additionally, single sign-on (SSO) integration with enterprise identity providers like Active Directory, Okta, and Azure AD streamlines user access while maintaining security. Organizations can enforce strong password policies, implement session timeouts, and monitor login attempts to detect suspicious activities.
Role-based access control (RBAC) enables organizations to assign permissions based on job functions, ensuring users only access information necessary for their roles. Furthermore, attribute-based access control (ABAC) provides even more granular permissions based on user attributes, resource characteristics, and environmental conditions. Organizations should regularly review and update access permissions, implement the principle of least privilege, and establish processes for promptly revoking access when employees change roles or leave the organization. Consequently, proper access control reduces the risk of insider threats and unauthorized data exposure.
Data Encryption and Protection
Data encryption protects sensitive information both in transit and at rest. ITSM platforms should employ industry-standard encryption protocols such as TLS 1.2 or higher for data transmission and AES-256 for data storage. Additionally, platforms must implement secure key management practices, regularly rotate encryption keys, and maintain separate encryption for different data classifications. Organizations handling highly sensitive data may require additional controls such as field-level encryption or tokenization for particularly critical information.
Moreover, data protection extends to backup and recovery processes. Organizations must ensure that backups are encrypted, stored securely, and tested regularly for recoverability. Data loss prevention (DLP) tools can monitor and control data transfers, preventing unauthorized sharing of sensitive information. Furthermore, secure data disposal procedures must be established to ensure that decommissioned systems and storage media are properly sanitized. Therefore, comprehensive data protection strategies address the entire data lifecycle from creation through disposal.
Audit Logging and Monitoring
Comprehensive audit logging captures detailed records of user activities, system changes, and security events within the ITSM platform. Audit logs should record information such as user identities, timestamps, actions performed, affected resources, and outcome status. Organizations must implement tamper-proof logging mechanisms that prevent unauthorized modification or deletion of audit records. Additionally, logs should be retained according to compliance requirements and organizational policies, typically ranging from months to several years.
Furthermore, real-time monitoring and alerting capabilities enable organizations to detect and respond to security incidents promptly. Security Information and Event Management (SIEM) integration allows centralized log analysis and correlation across multiple systems. Organizations should establish baselines for normal behavior, configure alerts for suspicious activities, and implement automated response procedures for common security events. Regular log reviews and forensic analysis capabilities are essential for investigating security incidents and demonstrating compliance during audits. Thus, effective logging and monitoring provide visibility into system activities and support both security operations and compliance efforts.
ITSM Platform Analysis: Freshservice, ManageEngine, and Zendesk
Freshservice Security and Compliance Features
Freshservice offers a cloud-native ITSM solution with robust security features designed for modern enterprises. The platform implements enterprise-grade security controls including SSO integration with major identity providers, multi-factor authentication, and IP whitelisting capabilities. Additionally, Freshservice provides granular role-based access controls that allow administrators to define custom roles with specific permissions across different modules and functionalities.
From a compliance perspective, Freshservice maintains SOC 2 Type II certification, ISO 27001 certification, and GDPR compliance. The platform implements data encryption using TLS 1.2+ for data in transit and AES-256 for data at rest. Moreover, Freshservice offers comprehensive audit logging that tracks all user actions, configuration changes, and data modifications. The platform supports data residency requirements, allowing organizations to choose where their data is stored geographically. Furthermore, Freshservice provides automated backup and disaster recovery capabilities, ensuring business continuity and data protection.
ManageEngine Security and Compliance Features
ManageEngine ServiceDesk Plus provides extensive security capabilities suitable for organizations with complex IT environments. The platform supports both on-premises and cloud deployments, giving organizations flexibility in how they manage their data. ManageEngine implements advanced authentication options including SAML-based SSO, two-factor authentication, and Active Directory integration. Additionally, the platform offers sophisticated access control mechanisms with field-level permissions and custom role creation.
ManageEngine holds ISO 27001 certification and supports compliance with various regulations including GDPR, HIPAA, and PCI DSS. The platform provides comprehensive audit trails with detailed reporting capabilities that facilitate compliance demonstrations. Security features include encrypted database connections, secure file transfers, and automated vulnerability scanning. Furthermore, ManageEngine offers patch management integration, asset discovery, and endpoint security features that extend security beyond the ITSM platform itself. The solution also includes built-in compliance reporting templates for common frameworks, streamlining audit preparation and regulatory reporting.
Zendesk Security and Compliance Features
Zendesk has evolved beyond customer service to offer comprehensive ITSM capabilities with strong security foundations. The platform implements enterprise security features including SSO with SAML 2.0 support, JWT authentication, and OAuth integration. Zendesk provides granular permission controls allowing organizations to restrict access at the ticket, group, and organization levels. Additionally, the platform supports custom security policies and conditional access rules based on user attributes and contexts.
Zendesk maintains SOC 2 Type II, ISO 27001, ISO 27018, and PCI DSS Level 1 certifications, demonstrating commitment to security standards. The platform is GDPR compliant and offers features to support HIPAA compliance for healthcare organizations. Security capabilities include end-to-end encryption, secure data centers with physical security controls, and regular third-party security assessments. Moreover, Zendesk provides comprehensive audit logging, real-time security monitoring, and DDoS protection. The platform also offers data portability features and automated data retention policies to support compliance requirements.
ITSM Platform Comparison Table
| Feature | |  |  |
| SSO Support | Yes (SAML, OAuth) | Yes (SAML, AD) | Yes (SAML 2.0, JWT) |
| Multi-Factor Authentication | Yes | Yes | Yes |
| Data Encryption | TLS 1.2+, AES-256 | TLS 1.2+, AES-256 | End-to-end encryption |
| SOC 2 Type II | Yes | Yes | Yes |
| ISO 27001 Certified | Yes | Yes | Yes |
| GDPR Compliance | Yes | Yes | Yes |
| Comprehensive Audit Logging | Yes | Yes | Yes |
| Role-Based Access Control | Advanced | Advanced with field-level | Granular permissions |
| Deployment Options | Cloud-based | Cloud & On-premises | Cloud-based |
| Data Residency Options | Multiple regions | Flexible (on-prem option) | Global data centers |
Best Practices for ITSM Security and Compliance
Implementing Zero Trust Architecture
Zero Trust security models operate on the principle of never trust, always verify. Organizations should implement this approach within their ITSM environments by requiring continuous authentication and authorization for all users and devices. Consequently, access decisions should be based on multiple factors including user identity, device health, location, and behavioral patterns. Organizations must segment their networks, implement micro-segmentation strategies, and enforce least privilege access across all ITSM resources.
Moreover, Zero Trust principles extend to automation and API integrations within ITSM platforms. Every API call should be authenticated, and permissions should be validated in real-time. Organizations should implement service accounts with limited permissions, rotate credentials regularly, and monitor API usage for anomalies. Additionally, implementing context-aware access controls that consider factors like time of day, geographic location, and risk scores enhances security. Therefore, adopting Zero Trust architecture significantly reduces the attack surface and limits the potential impact of security breaches.
Regular Security Assessments and Audits
Conducting regular security assessments helps organizations identify vulnerabilities before attackers can exploit them. Organizations should perform vulnerability scans, penetration testing, and security code reviews on a scheduled basis. Furthermore, third-party security audits provide independent validation of security controls and compliance postures. Organizations must address identified vulnerabilities promptly, prioritizing based on risk severity and potential business impact.
Additionally, compliance audits ensure adherence to regulatory requirements and industry standards. Organizations should maintain documentation of security policies, procedures, and controls for audit purposes. Regular internal audits help identify gaps before external auditors arrive. Moreover, organizations should track remediation efforts, maintain evidence of compliance activities, and conduct mock audits to prepare for official assessments. Implementing continuous compliance monitoring through automated tools reduces manual effort and provides real-time visibility into compliance status. Thus, regular assessments and audits form essential components of a robust security and compliance program.
Employee Training and Awareness
Human error remains one of the leading causes of security incidents. Organizations must invest in comprehensive security awareness training programs that educate employees about common threats such as phishing, social engineering, and malware. Training should be role-specific, with IT staff receiving more technical training on security best practices. Furthermore, organizations should conduct simulated phishing exercises to test employee awareness and identify areas requiring additional training.
Moreover, security awareness should be integrated into the organizational culture rather than treated as a one-time event. Organizations should provide regular updates on emerging threats, share lessons learned from security incidents, and recognize employees who demonstrate good security practices. Additionally, creating clear incident reporting procedures encourages employees to report suspicious activities without fear of repercussions. Organizations should also ensure that contractors and third-party users receive appropriate security training. Consequently, building a security-aware workforce significantly reduces the risk of successful attacks and enhances overall security posture.
Understanding Key Regulatory Compliance Frameworks
GDPR and Data Privacy
The General Data Protection Regulation (GDPR) establishes strict requirements for organizations handling personal data of EU residents. ITSM platforms must support GDPR compliance through features such as data subject access requests, right to erasure, data portability, and consent management. Organizations must document their data processing activities, implement privacy by design principles, and conduct data protection impact assessments for high-risk processing activities.
Furthermore, GDPR requires organizations to report data breaches within 72 hours of discovery. ITSM platforms like Freshservice, ManageEngine, and Zendesk provide incident management capabilities that facilitate breach detection and response. Organizations must establish procedures for identifying personal data breaches, assessing their severity, and notifying relevant authorities and affected individuals. Additionally, organizations must maintain records of processing activities, implement appropriate technical and organizational measures, and ensure that data processors meet GDPR requirements. Therefore, GDPR compliance requires ongoing effort and integration with ITSM processes.
HIPAA for Healthcare Organizations
The Health Insurance Portability and Accountability Act (HIPAA) mandates stringent security and privacy protections for protected health information (PHI). Healthcare organizations using ITSM platforms must ensure that these systems comply with HIPAA requirements including access controls, audit logging, encryption, and business associate agreements. Organizations must implement the HIPAA Security Rule’s administrative, physical, and technical safeguards across their IT infrastructure.
Moreover, HIPAA requires organizations to conduct regular risk assessments, implement security awareness training, and establish incident response procedures. ITSM platforms handling PHI must provide comprehensive audit trails that record all access to and modifications of patient data. Organizations must also ensure that their ITSM vendors sign business associate agreements accepting HIPAA obligations. Additionally, organizations should implement role-based access controls to ensure that only authorized personnel can access PHI. ManageEngine and Zendesk offer HIPAA-compliant configurations, while Freshservice provides security features supporting HIPAA compliance efforts.
SOC 2 and Trust Service Criteria
SOC 2 (Service Organization Control 2) reports evaluate service providers based on Trust Service Criteria including security, availability, processing integrity, confidentiality, and privacy. Organizations providing services to clients often need SOC 2 compliance to demonstrate their commitment to data protection and operational excellence. ITSM platforms with SOC 2 Type II certification have undergone rigorous audits verifying that their controls operate effectively over time.
Furthermore, organizations should review their ITSM vendor’s SOC 2 reports to understand the scope of controls covered and any identified exceptions. All three platforms—Freshservice, ManageEngine, and Zendesk—maintain SOC 2 Type II certification, providing assurance to customers about their security practices. Organizations can leverage their ITSM vendor’s SOC 2 compliance to support their own compliance efforts, particularly when the ITSM system is part of their service delivery infrastructure. Additionally, understanding the shared responsibility model helps organizations identify which security controls they must implement versus those managed by their ITSM provider.
Implementing Security and Compliance in Your ITSM Environment
Assessment and Gap Analysis
Before implementing security and compliance measures, organizations should conduct a thorough assessment of their current state. This assessment should identify existing security controls, compliance requirements, and gaps that need to be addressed. Organizations should evaluate their ITSM platform’s security features against their requirements and determine whether additional controls or configurations are needed. Furthermore, organizations should assess third-party integrations and data flows to understand the complete security landscape.
Additionally, gap analysis helps prioritize remediation efforts based on risk and compliance obligations. Organizations should document identified gaps, assign ownership for remediation, and establish timelines for addressing deficiencies. Moreover, involving stakeholders from IT, security, compliance, legal, and business units ensures comprehensive coverage of requirements. Organizations can leverage frameworks like NIST Cybersecurity Framework or ISO 27001 to structure their assessments. Therefore, thorough assessment and gap analysis provide the foundation for effective security and compliance implementation.
Configuration and Hardening
Proper configuration of ITSM platforms is critical for security and compliance. Organizations should follow vendor best practices and security hardening guides when configuring Freshservice, ManageEngine, or Zendesk. This includes enabling multi-factor authentication, configuring strong password policies, implementing IP whitelisting where appropriate, and disabling unnecessary features or services. Furthermore, organizations should configure session timeouts, implement secure communication protocols, and enable comprehensive audit logging.
Moreover, role-based access controls should be configured according to the principle of least privilege, granting users only the permissions necessary for their job functions. Organizations should regularly review and update access permissions as roles change. Additionally, integrating ITSM platforms with enterprise security tools such as SIEM systems, identity providers, and security orchestration platforms enhances overall security posture. Organizations should also configure automated backup procedures, test disaster recovery capabilities, and implement change management processes for configuration modifications. Consequently, proper configuration and hardening significantly reduce security risks and support compliance efforts.
Continuous Monitoring and Improvement
Security and compliance are not one-time projects but ongoing processes requiring continuous attention. Organizations should implement continuous monitoring tools that track security events, user activities, and system changes in real-time. Automated alerting for suspicious activities enables rapid response to potential security incidents. Furthermore, organizations should establish key performance indicators (KPIs) and metrics to measure the effectiveness of security controls and compliance efforts.
Additionally, organizations should conduct regular reviews of audit logs, access permissions, and security configurations to identify anomalies and potential improvements. Staying current with security patches and platform updates ensures protection against known vulnerabilities. Moreover, organizations should participate in industry forums, subscribe to security advisories, and engage with their ITSM vendors to stay informed about emerging threats and best practices. Implementing a continuous improvement cycle that incorporates lessons learned from incidents, audits, and assessments helps organizations mature their security and compliance programs over time. Therefore, continuous monitoring and improvement are essential for maintaining robust security and compliance postures.
Common Challenges and Solutions
Balancing Security with Usability
One of the primary challenges organizations face is balancing robust security controls with user productivity and system usability. Overly restrictive security measures can frustrate users and lead to workarounds that actually decrease security. Organizations should implement risk-based authentication that applies stronger controls for high-risk activities while maintaining ease of use for routine tasks. Furthermore, user-friendly security features like SSO reduce password fatigue while maintaining strong authentication.
Moreover, organizations should involve end users in security decisions and communicate the rationale behind security policies. Providing adequate training and support helps users understand and accept security requirements. Additionally, implementing context-aware security controls that adapt to user behavior and risk levels can maintain security without unnecessarily impeding productivity. Organizations using Freshservice, ManageEngine, or Zendesk can leverage these platforms’ built-in security features designed with usability in mind. Therefore, thoughtful implementation of security controls that consider user experience achieves both security and productivity objectives.
Managing Compliance Across Multiple Jurisdictions
Organizations operating globally must navigate complex compliance landscapes with varying requirements across different jurisdictions. Data residency requirements, privacy regulations, and industry-specific standards differ significantly between regions. Organizations should maintain an inventory of applicable regulations based on where they operate and where their data resides. Furthermore, organizations should work with legal counsel to understand compliance obligations and implement controls that meet the most stringent requirements.
Additionally, ITSM platforms offering data residency options, like Freshservice and Zendesk, enable organizations to store data in specific geographic regions to meet local requirements. Organizations should document their compliance strategies, maintain evidence of compliance activities, and establish processes for staying current with regulatory changes. Moreover, implementing a compliance management framework that maps controls to multiple regulations reduces duplication and simplifies compliance efforts. ManageEngine‘s on-premises deployment option provides maximum control for organizations with strict data sovereignty requirements. Consequently, careful planning and leveraging appropriate ITSM platform capabilities help organizations manage multi-jurisdictional compliance effectively.
Integration Security
Modern ITSM environments typically integrate with numerous other systems including monitoring tools, communication platforms, asset management systems, and business applications. Each integration point represents a potential security vulnerability if not properly secured. Organizations should implement strong authentication for all integrations, use encrypted communication channels, and apply the principle of least privilege to integration accounts. Furthermore, organizations should maintain an inventory of all integrations and regularly review their security configurations.
Moreover, API security requires special attention as APIs often bypass traditional security controls. Organizations should implement API gateways, rate limiting, and comprehensive logging for API activities. Additionally, organizations should monitor integration usage for anomalies that might indicate compromised credentials or unauthorized access. All three platforms—Freshservice, ManageEngine, and Zendesk—provide robust API security features and integration frameworks. Organizations should also conduct security reviews of third-party applications before integrating them with their ITSM platform. Therefore, securing integrations requires ongoing vigilance and proper implementation of security controls across all connected systems.
Summing up
Security and compliance in ITSM represent fundamental requirements for modern organizations navigating an increasingly complex threat landscape and regulatory environment. Throughout this article, we have examined the critical security features including authentication, encryption, access control, and audit logging that form the foundation of secure ITSM implementations. Moreover, we explored compliance frameworks such as GDPR, HIPAA, SOC 2, and ISO 27001 that govern how organizations must manage IT services and protect sensitive data.
Our analysis of Freshservice, ManageEngine, and Zendesk demonstrates that all three platforms provide robust security features and compliance certifications. Each platform offers unique strengths: Freshservice excels in cloud-native security with comprehensive SSO support, ManageEngine provides deployment flexibility with both cloud and on-premises options, and Zendesk offers extensive compliance certifications including PCI DSS Level 1. Organizations should select their ITSM platform based on specific requirements, regulatory obligations, and deployment preferences.
Furthermore, successful implementation of security and compliance in ITSM requires more than selecting the right platform. Organizations must adopt best practices including Zero Trust architecture, regular security assessments, comprehensive employee training, and continuous monitoring. The challenges of balancing security with usability, managing multi-jurisdictional compliance, and securing integrations require thoughtful strategies and ongoing attention. Consequently, organizations benefit significantly from expert guidance and support throughout their security and compliance journey.
In conclusion, protecting IT services and maintaining compliance requires comprehensive strategies that integrate technology, processes, and people. Organizations that prioritize security and compliance in their ITSM implementations position themselves to protect sensitive data, maintain customer trust, meet regulatory obligations, and support business objectives. Therefore, investing in robust ITSM security and compliance measures is not merely a regulatory checkbox but a strategic imperative that enables organizations to operate confidently in today’s digital landscape.
Frequently Asked Questions
Choosing the right ITSM platform depends on several factors including your deployment preferences, specific compliance requirements, and existing technology ecosystem. Freshservice is ideal for organizations seeking a cloud-native solution with strong integration capabilities and modern user experience. ManageEngine suits organizations requiring deployment flexibility, as it offers both cloud and on-premises options, making it particularly attractive for organizations with strict data residency requirements or those operating in highly regulated industries. Zendesk provides extensive compliance certifications including PCI DSS Level 1, making it well-suited for organizations handling payment data or requiring comprehensive compliance coverage. Evaluate each platform’s security features against your specific requirements, consider conducting proof-of-concept implementations, and assess vendor support and documentation quality before making your final decision.
The most critical security features include multi-factor authentication (MFA) to prevent unauthorized access even if credentials are compromised, comprehensive audit logging to track all user activities and system changes, role-based access control (RBAC) to ensure users only access information necessary for their roles, and data encryption both in transit and at rest to protect sensitive information. Additionally, organizations should prioritize SSO integration with enterprise identity providers, implement IP whitelisting where appropriate, enable session timeouts, and establish robust backup and disaster recovery procedures. These foundational security controls provide defense-in-depth protection and support compliance with most regulatory frameworks. Organizations should implement these features systematically, starting with the highest-risk areas and expanding coverage over time.
Benefits of Cooperation with Solution for Guru
Implementing and maintaining security and compliance in ITSM environments requires specialized expertise, dedicated resources, and ongoing attention. Solution for Guru offers comprehensive consulting services that help organizations maximize the value of their ITSM investments while ensuring robust security and compliance. Our team of certified experts brings deep knowledge of Freshservice, ManageEngine, Zendesk, and other leading ITSM platforms, combined with extensive experience in security frameworks and regulatory compliance.
Moreover, Solution for Guru provides end-to-end support throughout your ITSM journey—from initial platform selection and implementation through ongoing optimization and compliance management. Our consultants conduct thorough assessments of your current environment, identify security gaps and compliance risks, and develop customized roadmaps for addressing these challenges. Furthermore, we provide hands-on implementation support, ensuring that security controls are properly configured and integrated with your existing technology ecosystem. Our training programs equip your team with the knowledge and skills needed to maintain security and compliance effectively.
Furthermore, our collaborative approach ensures that solutions align with your business objectives, operational requirements, and organizational culture. We work alongside your teams rather than dictating solutions, building internal capabilities while delivering results. Organizations partnering with Solution for Guru gain a trusted advisor who understands both the technical complexities of ITSM platforms and the business context in which they operate. Therefore, engaging Solution for Guru represents a strategic investment in your organization’s security, compliance, and operational excellence.
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