How to Configure User Roles and Permissions in Verizon Connect
Quick Summary
Configuring user roles and permissions in Verizon Connect controls exactly what each team member can see and do inside the platform. In Reveal, administrators manage this through the Manage Roles and Permissions screen under Admin, where each feature can be set to None, View Only, or Full Access. In the classic Fleet platform, permissions work through subusers, roles, and rights, which can be assigned individually or applied to entire fleets and teams at once. This guide walks through both systems step by step, so you can grant the right level of access to every user in your organization. For a broader overview of the platform, visit Verizon Connect Fleet Management Software & Solutions.
What Are User Roles and Permissions in Verizon Connect?
Verizon Connect Fleet Management Software & Solutions gives every account holder the ability to control who sees what across the platform. Rather than granting every employee the same level of access, administrators can assign specific roles that match each person’s job function. As a result, dispatchers, drivers, and managers only interact with the tools relevant to their responsibilities.
This structure matters because fleets often include sensitive data, such as driver license information, vehicle diagnostics, and location history. Consequently, limiting access by role helps protect this data while still allowing employees to do their jobs efficiently.
Why Does Access Control Matter for Fleet Security?
By defining clear access levels, you ensure everyone has the right tools for their job while keeping sensitive information secure. For example, a driver role typically does not need access to billing or account administration features, while a dispatcher role usually requires full access to vehicle tracking and routing tools. Therefore, aligning roles with actual job duties reduces the risk of accidental changes or unauthorized data access.
How Do You Configure Roles and Permissions in Reveal?
Reveal, the newer Verizon Connect platform, uses a dedicated Roles page to manage access. This method applies primarily to Reveal and Reveal Pro accounts, since Reveal Starter accounts manage permissions at the individual user level instead.
To access the Roles page:
- Select your account profile icon in the top corner.
- Click Admin.
- In the Users and Roles section, click Manage Roles and Permissions.
Notably, you must have administrator rights to access this page, so standard user accounts will not see this option.
How Do You Edit an Existing Role?
Editing an existing role is useful when your organization already has default roles set up but needs to adjust specific permissions. To do this:
- On the Roles page, select the Edit Existing tab.
- Choose a role from the Choose a Role drop-down list.
- Update the Name field if you want to rename the role.
- Choose a permission level for each feature.
- Click Save.
Since default roles are not always suitable for every organization, customizing them this way lets you tailor access without starting from scratch.
How Do You Create a New Role From Scratch?
If none of the existing roles fit your needs, you can build a new one instead. To create a new role:
- On the Roles page, select the Create New tab.
- Enter a name for the role in the Name field.
- Optionally, select an existing role from the Model After drop-down list to copy its permissions.
- Choose None, View Only, or Full Access for each feature.
- Click Save.
If you do not select a permission level for a feature, the system defaults to None, so it is worth reviewing each setting carefully before saving.
What Do the Permission Levels Actually Control?
Understanding what each permission level does helps you assign access more precisely. The table below summarizes the three levels used in Reveal.
| Permission Level | What It Allows |
|---|---|
| None | The feature is completely hidden from the user |
| View Only | The user can see the feature but cannot make changes |
| Full Access | The user can view and edit the feature |
For instance, the Driver role commonly has the Places product area set to None, since drivers typically do not need to manage location markers. Meanwhile, a dispatcher role might have Full Access to routing and vehicle tracking, since those tools are central to their daily work.
Can You Remove or Delete a Role?
Yes, but only after every user assigned to that role has been reassigned elsewhere first. In other words, you must unassign all users from a role before you can delete it. This safeguard prevents users from unexpectedly losing all access when a role is removed.
How Do You Configure Roles and Permissions in the Classic Fleet Platform?
The classic Fleet platform uses a different structure built around subusers, roles, and individual rights. While the terminology differs from Reveal, the underlying goal remains the same: matching access to job responsibilities.
In this system, privileges fall into three main categories, described in the table below.
| Category | Description |
|---|---|
| Roles | Common collections of rights assigned to organizational positions |
| Hierarchy | A view of your organization’s structure, with rights granted by node |
| Individual Rights | Specific permissions assigned directly to a single subuser |
When a role is assigned to a subuser, that person automatically receives every right included in the role. Furthermore, a subuser can hold multiple roles at once. In that case, the user is denied anything explicitly denied by any of their roles, while gaining every permission allowed by any of them.
How Do You Add a New Subuser With Specific Rights?
To create a subuser and assign their permissions:
- From the Tasks section of the navigation bar, choose Subusers.
- On the Subusers screen, click Create.
- On the Details tab, enter the subuser’s information.
- On the Rights tab, enter the roles and select permissions to public items.
- Click Save to add the user.
Interestingly, unit settings, such as imperial or metric values, are inherited automatically from the account that created the subuser, so you do not need to configure this separately.
How Do the Allow, Default, and Deny Settings Work?
On the Rights tab, each permission can be set to one of three options, outlined below.
| Setting | Effect |
|---|---|
| Allow | Users with this role are granted the privilege, unless explicitly denied elsewhere |
| Default | The role has no effect; the system’s default right applies instead |
| Deny | Users with this role are denied the privilege, unless explicitly granted elsewhere |
Since explicit settings in the User dialog box override role-based settings, you can fine-tune access for individual users even when their assigned role would normally restrict or allow a particular right.
How Do You Manage Permissions for Fleets and Teams?
Beyond individual subuser rights, Verizon Connect also lets you control access at the fleet or team level. This becomes especially useful when you need to update permissions for multiple users simultaneously.
To edit permissions for a fleet or team:
- Select the fleet or team containing the users you want to update.
- Review the User Permissions tab to see current rights for that group.
- Select the check boxes beside the accounts you want to edit.
- Use the Set Item Rights menu to control adding, renaming, or deleting the fleet or team.
- Use the Set Member Rights menu to control viewing or editing vehicles and drivers within it.
- Click Save to apply the changes.
Additionally, selecting the checkbox beside Username in the top-left corner lets you select every subuser in the list at once, which speeds up bulk permission changes considerably.
How Do You Grant Access to the Organizational Hierarchy?
Hierarchy access works differently from other rights, since it cannot be configured from the Roles screen. Instead, subusers’ access to the hierarchy must be set through the Edit User dialog box, opened directly from within the Hierarchy screen itself. When accessed this way, two additional hierarchy-specific rights become available on the Rights tab, giving administrators finer control over which parts of the organizational structure each user can view.
What Are Best Practices When Assigning Roles and Permissions?
Before rolling out roles across your organization, a few practices help keep your account secure and easy to manage.
- Start with default roles, then customize only where your organization’s needs differ.
- Assign the least amount of access necessary for each role to function properly.
- Review roles periodically as job responsibilities change within your team.
- Use hierarchy rights to limit visibility for large, multi-depot organizations.
- Remove unused roles only after reassigning every affected user first.
By following these practices, you reduce the chances of over-permissioned accounts while still giving every team member the tools they need.
Conclusion
Configuring user roles and permissions correctly is essential to running a secure and well-organized account within Verizon Connect Fleet Management Software & Solutions. Whether you manage access through Reveal’s streamlined Roles page or the classic Fleet platform’s subuser and rights system, the underlying principle stays the same: give each person exactly the access their role requires, nothing more and nothing less. Taking the time to set this up thoughtfully protects sensitive fleet data, simplifies day-to-day administration, and ensures your team can work efficiently without unnecessary friction.
Frequently Asked Questions
Only users with administrator rights can access the Roles page in Reveal, or the Subusers and Roles screens in the classic Fleet platform. Standard user accounts will not see these administrative options.
In Reveal, if you do not select a permission level while creating a role, the system automatically defaults to None, meaning the feature stays hidden from users assigned that role.
No. You must first reassign every user out of that role before you can delete it. This requirement prevents users from unexpectedly losing access when a role is removed.
