How to Invite New Users in Verizon Connect
Quick Summary
Inviting a new user in Verizon Connect means creating what the platform calls a subuser account, then assigning that person the roles, permissions, and visibility they need to do their job. Verizon Connect Fleet Management Software & Solutions supports this through the Subusers screen, where a main administrator can create individual accounts, send email invitations, and configure access rights in one place. This guide explains how to prepare before you invite someone, walks through the exact steps for creating a subuser, and shows how to control what each new user can see once they sign in. Whether you are onboarding a dispatcher, a driver, or a customer who needs delivery visibility, the process below keeps your fleet data organized and secure from the very first invitation, while also giving administrators a repeatable checklist to follow every time the team grows.
What Does “Inviting a User” Mean in Verizon Connect?
Verizon Connect does not use the word “invite” the way some SaaS platforms do. Instead, administrators create subuser accounts directly, and depending on account type, the platform can email login credentials or an activation link to the new user automatically. Consequently, the terms “adding a user,” “creating a subuser,” and “inviting a user” generally describe the same underlying action inside the platform.
Every Verizon Connect account starts with one main user, created when the company first signs up. This main user can see every vehicle, driver, and marker on the account, and holds full authority to add or remove other accounts. Because the main login is typically reserved for account administration, most day-to-day staff work from subuser accounts instead, which is exactly why inviting new users correctly matters so much for fleet security.
Who Counts as a Subuser in Verizon Connect?
A subuser is any account other than the main administrator account. In practice, this covers a wide range of people:
- Fleet managers and dispatchers who need daily access to vehicle locations and job assignments.
- Operations and HR personnel who manage driver records without needing full administrative rights.
- Drivers who sign in through mobile apps such as WorkPlan or Navigation.
- External customers who need limited visibility into delivery or pickup status for their own shipments.
Because subuser needs vary so widely, Verizon Connect lets administrators scope each account’s rights individually, rather than applying a single access level to everyone.
This flexibility matters most as a fleet grows. A five-vehicle operation might only need two or three subusers with fairly similar access, while a multi-branch company could have dozens of accounts spanning dispatchers, regional managers, drivers, and outside customers, each requiring a different combination of visibility and permissions. Understanding this distinction early makes the rest of the setup process much faster, since you will already know roughly which access tier each new hire belongs to before you open the Add User dialog.
What Should You Prepare Before Inviting a New User?
Before opening the Subusers screen, take a few minutes to decide what the new user actually needs. Skipping this step often leads to over-permissioned accounts, which create unnecessary risk later.
What Information and Access Level Do You Need to Decide First?
| Item to Prepare | Why It Matters |
| Full name and email address | Required to create the account and, where supported, send login details |
| Role or job function | Determines which built-in or custom role to assign |
| Fleet or team visibility | Controls which vehicles, drivers, and markers the user can see |
| Mobile app access needs | Determines whether the account also needs a linked mobile user profile |
| Units and language preferences | New subusers inherit these from the creating account by default |
Once you know the answers, the account creation itself takes only a few minutes, since the Add User dialog simply asks you to enter these decisions on-screen.
How Do You Create a New Subuser Step by Step?
With preparation complete, you are ready to open the platform and create the account.
How Do You Open the Add User Screen?
Follow these steps as a main administrator or a subuser with rights to manage other users:
- Sign in to the Verizon Connect platform interface.
- Open the Tasks section of the navigation bar.
- Select Subusers.
- Click the Create button to open the Add User dialog box.
Alternatively, some accounts allow subuser creation directly from the Hierarchy screen, which is useful when you want to add a user and place them in a specific fleet node in one motion.
How Do You Fill Out the Details and Rights Tabs?
The Add User dialog box contains two tabs, and both need attention before you save the new account:
| Tab | What You Configure |
| Details | Name, username, email address, employee ID, and contact information |
| Rights | Roles, permission levels, and access to specific public items such as reports or markers |
After entering the details, switch to the Rights tab and select the role or individual permissions that match the access level you decided on earlier. Once both tabs are complete, click Save to add the new user. The account then appears in the Subusers list, where you can edit it again at any time.
How Do You Invite Multiple Users at Once?
Adding users one at a time works well for small teams, but larger fleets often need to onboard several people together, particularly during a company-wide rollout.
Can You Send Bulk Email Invitations?
On accounts that support the Users and Roles interface, administrators can invite up to 25 users simultaneously through email, rather than creating each profile manually. Each invited person receives an email link and completes their own profile, which saves administrators from typing in contact details for every new hire. Furthermore, some accounts arrive with a handful of users already created by the account manager during initial setup, so it is worth checking the Subusers or Users and Roles list before assuming every account needs to be built from scratch.
Bulk invitations work especially well during a company-wide platform rollout, when dozens of dispatchers, managers, and drivers all need accounts within the same week. Rather than creating each profile manually and risking inconsistent role assignments, an administrator can send invitations in a single batch, then follow up individually only for the handful of users who need a more specialized access level than the rest of the group.
How Do You Control What a New User Can See and Do?
Assigning the right access level is arguably the most important part of inviting a new user, since it directly affects data security and daily usability.
What Are the Common Access Levels for New Users?
| Access Level | Typical Use Case |
| Full administrator | Rare; reserved for a small number of senior staff who manage the account itself |
| Fleet manager | Broad visibility across vehicles and drivers, with reporting access |
| Dispatcher | Access to live tracking and job assignment, often scoped to specific teams |
| Limited/customer view | Visibility restricted to specific vehicles or shipments relevant to that customer |
Rights and restrictions in Verizon Connect govern specific actions, such as adding drivers, assigning vehicles, or running particular report types. Additionally, administrators can restrict a subuser’s visibility to a subset of vehicles, drivers, or markers rather than the entire fleet, which is especially useful for multi-branch operations where regional managers should only see their own region’s data.
How Do You Set Up Mobile or Driver App Access for a New User?
Office-based subusers and mobile drivers are configured somewhat differently, since drivers typically need access through a phone app rather than a browser.
What’s Different About Creating a Mobile User?
To create a mobile user, first assign the relevant vehicle to a base marker, then open the Mobile Tools screen and click New Mobile User. On the User Details tab, enter at minimum a nickname, an email address, and a username; the platform then automatically creates both a driver profile and an associated subuser account behind the scenes. Because this dual-account structure links the driver record to the login credentials, administrators can also configure access windows that restrict which days and times a given mobile account can sign in, which helps prevent drivers from viewing job assignments outside their scheduled shifts.
How Do You Manage Users After They’ve Been Invited?
Inviting a new user is rarely a one-time task, since roles change, employees leave, and access needs shift over time.
How Do You Edit, Disable, or Remove a Subuser Later?
From the Subusers screen, administrators can select any existing account to update its details, adjust its rights, or disable it entirely if the person no longer needs access. Disabling an account preserves historical data tied to that user while immediately blocking further sign-ins, which is generally safer than deleting an account outright. For organizations using Single Sign-On, individual subusers can also be configured to authenticate through the company’s identity provider instead of a separate Verizon Connect password, further centralizing access management.
It is also worth reviewing user permissions periodically rather than only at the point of onboarding. The User Permissions tab lets administrators select multiple subusers at once and change their rights to a fleet or team in bulk, which is far faster than editing accounts individually when a whole department shifts responsibilities. Building this kind of periodic review into your fleet’s routine helps prevent former employees or reassigned staff from retaining access they no longer need.
Why Work With an Implementation Partner Like Solution for Guru?
Configuring roles and permissions correctly across a growing team takes more planning than it first appears, especially once a fleet spans multiple branches, customer accounts, and mobile drivers. Solution for Guru specializes in configuring CRM and fleet software platforms, including Verizon Connect Fleet Management Software & Solutions, so new and existing users receive access levels that match their actual responsibilities from day one. Rather than assigning broad permissions out of convenience and tightening them later, fleets working with an experienced implementation partner typically build a cleaner permission structure from the start, which reduces both security risk and support requests down the line.
Conclusion
Inviting a new user in Verizon Connect Fleet Management Software & Solutions comes down to deciding what that person needs to see and do, then creating a properly scoped subuser account through the Details and Rights tabs. From there, whether you are adding a single dispatcher, inviting 25 team members by email, or setting up a mobile driver account, the same underlying principles apply: prepare access decisions first, assign the narrowest role that still lets the person do their job, and revisit permissions as roles change. Following this approach keeps your fleet data secure while giving every team member exactly the visibility they need to work efficiently.
Frequently Asked Questions
On accounts with the Users and Roles interface, administrators can invite up to 25 users simultaneously via email. For accounts without this feature, subusers are typically created one at a time through the Subusers screen.
Yes. Mobile users are created through the Mobile Tools screen, which automatically generates both a driver profile and a linked subuser account, allowing that person to sign in through apps such as WorkPlan or Navigation rather than the desktop platform.
Disabling an account immediately blocks that person from signing in while keeping their historical activity and assigned records intact. Most administrators prefer disabling over deleting, since it preserves audit history and makes it easy to reinstate access later if the person returns to a role that needs it.
