How to Add Drivers in Verizon Connect

Quick Summary

Adding a driver in Verizon Connect is a straightforward process, but it becomes far more useful once you understand how driver records connect to vehicles, base markers, and mobile accounts. In the live platform, you create a driver from the Drivers screen and enter at least a nickname and a base marker before saving. In Scenarios, the route-planning tool, you create drivers manually through the Drivers list, or import several at once. This guide explains both methods step by step, along with how to assign drivers to vehicles and set up mobile access. For a wider look at the platform’s full feature set, visit Verizon Connect Fleet Management Software & Solutions.

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What Is Driver Management in Verizon Connect and Why Does It Matter?

Verizon Connect Fleet Management Software & Solutions gives fleet managers visibility into vehicles, but in practice, most managers care more about drivers than about the vehicles themselves. After all, drivers move between vehicles, take time off, and get replaced, while the underlying reporting needs to follow the person, not just the truck.

Because of this, the platform allows you to assign drivers to vehicles and move them between vehicles as needed. Once a driver is linked to a vehicle, you can run historical reports on that individual even after they switch vehicles or a vehicle leaves the fleet. As a result, setting up driver records correctly from the start makes long-term reporting far more reliable.

What Information Does a Driver Record Store?

A driver record in Verizon Connect holds more than just a name. It can include vital statistics, insurance information, license details, and even a photo. Additionally, if your team uses handheld devices running Verizon Connect WorkPlan, driver records support hours-of-service reporting that complies with US Department of Transportation safety regulations. Consequently, keeping this information current is not just an administrative task, it is often a compliance requirement.

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How Do You Add a New Driver in the Live Platform?

Adding a driver in the main Verizon Connect platform, sometimes called Fleet, takes only a few steps. This method works well for day-to-day account management, where you are actively tracking vehicles and assigning real drivers to real shifts.

To add a new driver:

1. From the Main section of the navigation bar, choose Drivers.
2. Click Create at the top of the driver list.
3. Enter the driver’s information in the Driver Details dialog box.
4. Add at least a unique nickname and a base marker, since both are required.
5. If the driver uses ELD, complete the additional required ELD fields.
6. Click Save.

Afterward, the new driver appears in your Drivers list and becomes available for vehicle assignment, reporting, and scheduling.

What Happens if You Skip the Base Marker?

The base marker represents the driver’s home location or depot. Since this field is required, you cannot save a new driver record without it. Moreover, skipping this step later causes location-based reports to behave unpredictably, so it is worth choosing the correct marker the first time rather than fixing it after the fact.

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How Do You Create Drivers in Scenarios for Route Planning?

Beyond live fleet tracking, Verizon Connect also includes Scenarios, a route-building tool used to plan and test routes before they go live. Within Scenarios, drivers must be created manually, similar to how vehicles are added in that same tool.

To create a single driver in Scenarios:

1. Open the list menu in the upper-left corner of the List panel.
2. Select the Drivers option to open the Drivers list.
3. Click Create Driver on the List panel toolbar.
4. Alternatively, click More in the upper-right corner and select Create Driver.
5. Complete the fields in the Driver dialog box that opens.
6. Save the new driver record.

If you have many drivers to add, using an import file is considerably faster than repeating these steps individually for each person.

How Do You Add Several Drivers at Once?

Rather than creating drivers one at a time, Scenarios supports importing a file that lists multiple drivers together. This approach saves time for larger fleets and reduces the risk of typos or inconsistent formatting that often occurs during manual entry.

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How Do You Assign a Driver to a Vehicle?

Once a driver exists in the system, linking them to a vehicle keeps your reporting and dispatching accurate. Verizon Connect offers several ways to make this connection, so you can choose whichever is most convenient depending on where you are in the platform.

The table below outlines the main methods.

Starting Point	How to Assign the Driver
Vehicle Details pop-up	Click the assigned driver link and choose Change Driver
Vehicles list	Click the vehicle name, then choose Assign Driver or Change Driver
Vehicle Details dialog box	Click the button on the Overview page next to the driver’s name
Map screen	Click the vehicle name on the map balloon, then select Assign Driver

From any of these entry points, a Select a Driver dialog box opens. You then choose a driver from the drop-down list, or filter the list by typing part of the driver’s nickname. To remove an assignment instead, expand the drop-down list and click None.

Can Every Vehicle Accept a Manually Assigned Driver?

Not necessarily. Some asset types restrict manual driver assignment. If the setting that allows users to assign drivers using that asset type is turned off, you cannot assign a driver manually. Therefore, if the assignment option does not appear, check the Asset Type screen to confirm whether manual assignment is enabled for that particular vehicle type.

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How Do You Set a Preferred Vehicle for a Driver?

In addition to assigning a driver to a vehicle directly, you can also set a preferred vehicle from the driver’s side. This vehicle then becomes the default choice whenever routes are built for that driver, which speeds up daily route planning.

To set a preferred vehicle:

• From the Main section of the navigation bar, select Drivers.
• Select the driver from the list.
• Open the Shift tab.
• Choose the vehicle you want to set as preferred.
• Save your changes.

In detached Scenarios, you can instead set this preference on the Details tab of the Driver dialog box while creating the driver. Either way, the preferred vehicle appears automatically whenever new routes are generated for that driver, which reduces manual selection during scheduling.

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How Do You Add Drivers to Fleets and Teams?

As your driver list grows, organizing drivers into fleets and teams keeps your account manageable. This structure is especially useful for businesses running multiple depots, shifts, or regional groups.

To add drivers to a team:

1. Go to Fleets & Teams from the Main section of the navigation bar.
2. Select the Teams tab, then choose the Drivers tab within it.
3. Select the fleet or team from the list on the left.
4. Click Add Drivers to open the assignment dialog box.
5. Select the drivers you want to add, then confirm the assignment.

Additionally, you can filter the driver list using the Filter Drivers field, which is helpful when working with larger teams where scrolling through every name would be inefficient.

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How Do You Set Up Mobile Access for a Driver?

Many fleets also want their drivers to access job details, routes, and performance data directly from a phone or tablet using Verizon Connect WorkPlan. Setting this up requires creating both a driver record and a linked subuser account.

Here is a simplified overview of the process:

Step	Action
1	Create or edit a driver and assign a base marker
2	Open Mobile Tools and click New Mobile User
3	Enter a nickname, which becomes the driver’s name
4	Enter an email address for messaging
5	Create a subuser account with a username
6	Set permissions, such as the ability to assign drivers

Once these steps are complete, the driver can sign in to the mobile app using their subuser account, while their activity, routes, and performance data continue to link back to the original driver record.

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Conclusion

Setting up drivers correctly is just as important as adding vehicles when you configure Verizon Connect Fleet Management Software & Solutions. Whether you are managing live drivers in Fleet, building test routes in Scenarios, or rolling out mobile access for field teams, each workflow follows a clear, repeatable process. By entering accurate details from the start, assigning drivers to the right vehicles, and organizing them into fleets and teams, you build a foundation that supports reliable reporting and smoother day-to-day dispatching. Taking these steps early saves time later and helps your team get the most value out of the platform.

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Frequently Asked Questions

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