How to Use the Verizon Connect API?
Quick Summary
Using the Verizon Connect API means connecting the Reveal platform’s vehicle, driver, and trip data to outside systems such as payroll software, route optimization tools, or a custom company dashboard. Access is not open or self-service; a Reveal customer has to request integration credentials, a developer registers separately on the Integration Manager developer portal, and the platform authenticates every request with a short-lived token rather than a static key. This guide walks through what to prepare before starting, how to request access, how authentication actually works, and how webhooks fit in as an alternative to constantly polling the API. As the platform behind this data, Verizon Connect Fleet Management Software & Solutions exposes a documented suite of REST APIs and webhooks covering vehicles, drivers, and compliance records, and the sections below explain exactly how to start building against it.
What Is the Verizon Connect API and Who Can Use It?
The Verizon Connect API, delivered through the Reveal Integration Services and the Fleetmatics Integration Manager (FIM), gives outside applications programmatic access to the same fleet data that appears inside the Reveal platform. Rather than logging in and exporting reports manually, a connected system can pull vehicle positions, driver records, and compliance data directly, or receive that data automatically through webhooks. Because this data is operationally sensitive, Verizon Connect gates the API rather than opening it to the public, which means access always starts with a Reveal customer’s account, not with a developer signing up independently.
What Data Can You Access Through the API?
The published API surface covers a wide range of fleet data. This includes vehicle and driver records, GPS positions and location history, trip and segment data, driver status and safety information, hours-of-service logbooks, geofences (referred to as places), user and group management, work orders, non-powered asset tracking, fleet inspections, and dash-cam video events. Since this list spans both real-time and historical data, most integrations only need a handful of these endpoints rather than the entire catalog, so identifying the specific data an integration requires early on keeps the request and testing process much simpler.
Who Typically Uses the Verizon Connect API?
Three groups typically work with the API. In-house developers at a fleet company build internal dashboards or connect Verizon Connect data to existing ERP or payroll systems. Software vendors, such as route optimization or maintenance platforms, build supported integrations that any Reveal customer can request through the Marketplace. Consulting partners and implementation specialists configure integrations on behalf of a fleet that does not have in-house development resources. Regardless of which group is involved, the underlying request and credentialing process remains the same. This consistency helps fleets avoid creating separate approval workflows for internal integrations, software purchased from vendors, or solutions delivered by outside consulting partners.
What Do You Need Before You Start Building an Integration?
Before writing a single line of integration code, a few pieces need to be in place. Skipping any of them typically causes the request process to stall partway through, so it helps to gather everything up front.
| Requirement | Where You Get It | Why It’s Needed |
| Active Reveal account | Existing Verizon Connect customer relationship | Only Reveal customers can request API integrations |
| Reveal REST integration credentials | Requested through the Reveal Marketplace | Authenticates requests against the customer’s fleet data |
| Integration Manager (FIM) developer credentials | Registered separately at the Integration Manager developer portal | Grants access to endpoint documentation and sandbox tools |
| Data Access Consent Form | Completed during the integration request in Reveal | Confirms which data the developer is authorized to access |
| Defined data scope | Determined internally before requesting access | Keeps the integration request focused on the endpoints actually needed |
Notably, you need both the Reveal REST credentials and the Integration Manager developer credentials to make a successful API call; neither set of credentials works on its own.
How Do You Request API Access in Verizon Connect?
Requesting access starts inside the Reveal platform itself, since only an existing customer account can initiate the process. From there, the request flows to the developer who will build the integration.
- In Reveal, open the Marketplace section from the user icon menu, then select API Integrations.
- Create a new integration and give it a unique, identifiable name so it is easy to find later in the Admin section.
- Enter the developer’s name and email address so Verizon Connect knows who to send credentials to.
- Read and complete the Data Access Consent Form, which confirms what data the developer is authorized to use.
- Submit the request. An email with integration user credentials and a link to the developer portal is sent to the developer listed on the request.
- Have the developer separately register for Integration Manager (FIM) credentials at the developer portal to gain full endpoint access.
Because these emails sometimes land in a junk or spam folder, it is worth checking there if the credentials do not appear within a reasonable time after submitting the request.
How Do You Authenticate Your Requests to the API?
Once you have the credentials, you still need to authenticate every API call individually because Verizon Connect requires fresh authentication instead of relying on a single static key for ongoing access. Instead, authentication runs through a dedicated token exchange step.
How Does the Token Authorization API Work?
The Token Authorization API exchanges Base64-encoded Reveal REST credentials for a short-lived bearer authorization token through a GET request to the token endpoint. Once the token returns, your integration adds it to an Atmosphere authorization header for every subsequent API call instead of sending the raw credentials each time. This approach reduces how often sensitive credentials travel across the network, since the integration sends only the token, not the underlying username and password, for the bulk of its traffic.
How Long Does an Authorization Token Last?
An authorization token stays valid for approximately twenty minutes. Consequently, any integration that runs for longer than a single short session needs to build in logic to request a new token before the current one expires, rather than assuming one token will last for an entire workday. Building this refresh cycle in early, rather than discovering it after a token silently expires mid-run, saves a significant amount of debugging time later.
How Do You Find and Test API Endpoints?
The Integration Manager developer portal is where the actual endpoint documentation and testing tools live, separate from the Reveal platform itself.
- Log in to the developer portal using the Integration Manager credentials received during registration.
- Browse the list of available APIs, such as the Driver API, User API, or Vehicle API, based on the data scope defined earlier.
- Select an API from the list, then open its Endpoints section and copy the specific endpoint URL needed.
- Use the provided sandbox account and sample code to send test requests before connecting to live fleet data.
- Confirm that responses match the expected data structure before moving the integration into production.
Testing against the sandbox first, rather than a live account, prevents an early coding mistake from generating unnecessary API traffic or exposing real fleet data during development. Additionally, most sandbox environments return realistic sample data structured the same way production responses are, so an integration built and validated in the sandbox typically requires only a credential swap, not a rewrite, when it moves to a live Reveal account.
How Do You Set Up Webhooks Instead of Polling the API?
For integrations that need near real-time updates, constantly polling the API on a timer is inefficient compared to letting Verizon Connect push data automatically. Webhooks solve this by sending data to a developer-controlled endpoint whenever a relevant event occurs, and Verizon Connect supports two main types: GPS webhooks and Alert webhooks.
How Do You Submit Endpoints for a GPS Webhook?
GPS webhook endpoints are submitted directly through the Reveal Marketplace. From the API Integrations screen, select Manage Integrations, choose the relevant integration, and click Submit Endpoints. Under GPS webhook, click Submit Endpoints again, then complete the form using the receiving endpoint URL supplied by the developer, along with the account username and password. Because the receiving endpoint must sit on a publicly accessible, HTTPS address protected with basic authentication, this typically requires coordination with IT or a hosting provider before submission.
How Do You Submit Endpoints for an Alert Webhook?
Alert webhook endpoints follow a different process: you submit them by calling Verizon Connect Customer Support directly rather than using a self-service form in the Marketplace. Because this step involves a phone call rather than an online submission, gather the integration name, developer contact, and endpoint details in advance so the support team can process the request in a single call.
What Are Common Challenges When Integrating With the API?
Even a well-planned integration tends to run into a handful of predictable friction points. Knowing them ahead of time makes it much easier to plan around them rather than troubleshooting them for the first time in production.
| Challenge | Why It Happens | How to Address It |
| API calls fail with an authorization error | The bearer token has expired after roughly twenty minutes | Build automatic token refresh logic before it is needed |
| Credentials never arrive after a request | The email landed in a junk or spam folder | Check spam folders and confirm the developer email was entered correctly |
| GPS webhook setup gets stuck | The receiving endpoint is not publicly accessible over HTTPS | Set up a public HTTPS endpoint with basic authentication before submitting |
| Integration request feels incomplete | Only one of the two required credential sets was obtained | Confirm both Reveal REST and Integration Manager credentials are in place |
Conclusion
Using the Verizon Connect API comes down to a sequence that is straightforward once you map it out: request integration access from within Reveal, register separately for Integration Manager developer credentials, authenticate every session through the short-lived token exchange, and choose between polling specific endpoints or receiving data automatically through webhooks. Planning the required data scope and credentials before starting saves considerable back-and-forth later in the process. For fleets and developers who want hands-on support scoping an integration, requesting credentials, or troubleshooting the setup, Verizon Connect Fleet Management Software & Solutions provides the underlying platform and documented API surface, and the specialists at Solution for Guru can help plan and configure an integration that fits a fleet’s specific systems and workflows.
Frequently Asked Questions
No. Access always starts with an existing Reveal customer requesting an integration through the Marketplace, and the developer building it then registers separately for Integration Manager credentials. A developer cannot obtain working API access without an active customer relationship initiating the request first.
Yes, through GPS webhooks. Rather than repeatedly polling an endpoint for updated positions, a GPS webhook pushes location data to a developer-controlled, publicly accessible endpoint as soon as new positions become available, which is generally more efficient than continuous polling for applications that need near real-time tracking.
Since tokens last only about twenty minutes, any request sent after expiration returns an authorization error rather than data. The integration needs to request a fresh token through the Token Authorization API before continuing, so building automatic token refresh into the integration from the start avoids interruptions during longer-running processes.
