How to Receive Entry and Exit Alerts in Verizon Connect
Quick Summary
Entry and exit alerts tell you the moment a vehicle arrives at or leaves a location that matters to your business. In Verizon Connect Reveal, you first draw a geofence (Reveal calls it a “Place”), and then you build an alert that watches that Place. You decide which vehicles to monitor, when the alert runs, and who receives the notification by display, email, or text message. New alerts usually take effect within 20 minutes. This guide walks you through every step, from creating your first Place to reducing alert overload.
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What Are Entry and Exit Alerts in Verizon Connect?
Entry and exit alerts, which Verizon Connect groups under the Geofence Alert type, notify you when a vehicle enters or leaves a geographic area that you mark as important. A customer’s home, a branch office, a depot, or a job site all qualify. Because the alert reacts to real GPS movement, you no longer need to call drivers to confirm where they are.
Verizon Connect Fleet Management Software & Solutions packages this feature inside its Reveal platform. Reveal collects location data from your vehicles and turns it into maps, reports, and instant notifications. As a result, managers see problems early and respond before small delays turn into missed appointments.
How Do Geofence Alerts Work?
First, you draw a boundary around a location on the map. Next, Reveal compares each vehicle’s live position with that boundary. Finally, when a vehicle crosses the line, Reveal sends a notification to the people you selected. Verizon Connect supports both polygon and circular shapes, so you can match the boundary to the real footprint of a yard, a store, or a customer site.
Why Should Fleets Use Entry and Exit Alerts?
Fleet managers use these alerts to solve several everyday problems. The most common benefits include:
- Faster dispatching: You know when a technician arrives at a job and when the technician leaves, so you can assign the next task right away.
- Better customer service: You can warn a customer that a driver is close, or confirm that the crew finished and departed.
- Stronger asset security: You can detect vehicles that leave a depot after hours, which helps you spot unauthorized use.
- Accurate timekeeping: You can compare actual site visits against timesheets and invoices.
- Improved accountability: You can verify that drivers follow assigned routes and stop only at approved locations.
What Do You Need Before You Set Up Alerts?
Before you create an alert, confirm that your account has the right foundations. Otherwise, the alert may save correctly but never reach the right person. The table below summarizes the essentials.
| Requirement | Why It Matters | Where You Set It Up |
|---|---|---|
| A Place (geofence) | The alert needs a boundary to monitor | Reveal Places section |
| Vehicles with active tracking | Reveal needs live GPS data to detect crossings | Your Verizon Connect fleet |
| User profiles for recipients | Recipients manage their own contact preferences | Reveal user administration |
| Driver profiles (optional) | You need them if you want to copy alerts to drivers | Reveal driver settings |
| Valid email addresses | Email delivery fails without them | User profile or Additional Emails field |
In addition, an administrator should create user profiles for anyone who receives alerts regularly. Verizon Connect explains that recipients need a profile so they can control how they receive notifications. If you want to notify someone without a profile, you can type that person’s address into the Additional Emails field instead.
How Do You Create a Place for Your Alerts?
A geofence must exist before an alert can watch it. Therefore, start by building the locations you care about most. Verizon Connect recommends geofencing places such as customer sites, depots, offices, and job locations where your crews work on a regular basis.
How Do You Draw a Place on the Map?
You can draw a geofence around any job site, business, residence, or other physical location. Reveal also analyzes the size, shape, and activity around a geofence, and the software can recommend corrections when your boundary misses part of a location. Consequently, you spend less time adjusting borders by hand.
How Do You Upload Many Places at Once?
If you manage dozens or hundreds of sites, uploading them saves time. Verizon Connect provides a template that you download, fill out, and upload into Reveal. The Reveal Help Center offers step-by-step instructions for this process. After the upload finishes, review a few Places on the map to confirm that the boundaries look right.
How Do You Create an Entry and Exit Alert Step by Step?
Once your Places exist, you can build the alert itself. Reveal uses the same flow for every alert type, and only the options on the second page change. Follow these steps in order.
- Open Alerts and select Create Alert.
- Enter a unique name, such as “Main Depot Entry and Exit,” so you can find the alert later.
- Decide whether the alert deserves High priority status. Reveal flags high-priority alerts as important in the recipient’s inbox and keeps them unread in the Alert log until someone reviews them.
- Choose Geofence from the Alert types list.
- Select Continue to start the three-page setup.
- Complete the Fleet & Alert Options page.
- Complete the Times & Frequency page.
- Complete the Alert Recipients page.
- Select Save to activate the alert.
What Settings Appear on the Fleet & Alert Options Page?
On this page, you pick the Place that Reveal should watch and the vehicles that the alert covers. You can monitor your entire fleet or narrow the alert to specific vehicles or groups. Verizon Connect also lists several event conditions for geofence alerts. For example, you can track vehicles that are powered or stopped inside a Place, or vehicles that have not entered by a set time. Choose the entry and exit options that match your goal, and review the on-screen wording carefully, because Reveal may update labels over time.
How Do You Choose When the Alert Runs?
The Times & Frequency page controls the schedule. Reveal offers four options:
| Schedule Option | When the Alert Is Active |
|---|---|
| Every day | 24 hours a day, seven days a week |
| Weekdays only | Monday through Friday, all day |
| Weekends only | Saturday and Sunday, all day |
| Custom | Specific days and time ranges that you define |
With the Custom option, you can set several time ranges per day, which lets you exclude lunch breaks or shift changes. Additionally, you can build a schedule for Monday and select Apply Monday’s times to all to copy it across the week. A depot alert that runs only after business hours, for instance, catches unauthorized movement without flooding managers during the workday.
How Do You Pick Who Receives the Alert?
On the Alert Recipients page, you choose the people and the delivery method. Use the Entire Fleet dropdown menu to select recipients by group. Keep in mind that Reveal adds you as a recipient by default, so deselect your name if you do not want the messages.
To send a copy to the driver, open Delivery Options and select Send a copy of the alert to the driver. You can also choose Send via email, and for some alert types, you can customize the email content. Before you use this option, make sure the driver has a profile in Reveal.
Which Delivery Method Should You Choose?
Reveal lets you deliver alerts by display, email, text message, or all three at once. Each method fits a different situation, so match the method to the urgency of the event.
| Delivery Method | Best For | Main Limitation |
|---|---|---|
| Display (on-screen in Reveal) | Dispatchers who watch the map all day | Nobody sees it if no one is logged in |
| Records, summaries, and non-urgent events | Recipients may read it late | |
| Text message (SMS) | Time-sensitive events that need action now | Frequent texts can overwhelm recipients |
| All | Critical high-priority alerts | Creates the most notifications |
Verizon Connect suggests that you ask two questions before you choose recipients. First, does this person truly need to know about this activity? Second, does the event justify a text message, or does an email work just as well? Honest answers to these questions keep your notifications useful.
How Can You Reduce Alert Overload?
Too many notifications train people to ignore them. Fortunately, Reveal gives you several controls that keep alerts meaningful.
How Does Notification Frequency Work?
On the Times & Frequency page, you can limit the number of alerts that Reveal sends per driver or as a daily total. You can edit these limits at any time. Reveal also eliminates repeat alerts, so a vehicle that crosses a boundary several times does not bury your inbox.
What Other Habits Keep Alerts Useful?
Consider these practical habits:
- Create separate alerts for separate purposes, such as one for customer sites and one for the depot.
- Reserve high-priority status for events that need immediate action.
- Limit text messages to the people who act on them.
- Review your active alerts every quarter and delete the ones that no longer serve a purpose.
How Do You Review and Edit Alerts Later?
Fleet operations change, so your alerts should change with them. Reveal records every notification in the Alert log, which you can review whenever you need to verify an event. In addition, the My Alerts area lists the alerts that you created or receive. When you need to adjust a boundary, a schedule, or a recipient list, open the alert and use the edit function. You can also run a Geofence report to see visit activity across your Places, which helps you plan resources and hold crews accountable.
What Should You Check If Alerts Do Not Arrive?
Sometimes an alert seems silent even though you set it up correctly. Work through the checklist below before you contact support.
| Symptom | Likely Cause | What to Do |
|---|---|---|
| Alert never fires after saving | New alerts need time to activate | Wait up to 20 minutes, then test again |
| One person receives nothing | The person lacks a user profile or valid contact details | Ask an administrator to create or fix the profile |
| Driver gets no copy | The driver has no profile, or the copy option is off | Create the driver profile and select the copy option |
| Alert fires outside work hours | The schedule is set to Every day | Switch to Weekdays only or a Custom schedule |
| Alert fires at the wrong spot | The Place boundary is inaccurate | Edit the geofence shape on the map |
| Too many repeat messages | No frequency limit applies | Set a per-driver or daily limit |
If the problem continues, contact Verizon Connect support through the Reveal Help Center.
Conclusions: What Should You Do Next?
Entry and exit alerts turn raw GPS data into timely, actionable information. To get started, create your most important Places, build one geofence alert, and choose the delivery method that matches the urgency of the event. Then fine-tune the schedule and frequency limits so your team trusts every notification it receives. Over time, add more alerts for customer sites, depots, and restricted areas.
Verizon Connect Fleet Management Software & Solutions gives fleets the geofencing, reporting, and alerting tools they need to manage vehicles with confidence. If you want to see how the platform fits your operation, explore its features and request a demonstration.
Frequently Asked Questions
Verizon Connect states that new or updated alerts can take up to 20 minutes to take effect. Therefore, wait before you test an alert with a live vehicle.
Yes. Enter that person’s email address in the Additional Emails field on the Alert Recipients page. Keep in mind that recipients with a Reveal profile get more control over their own contact preferences.
Yes. Reveal supports display, email, and text message delivery, and you can select all three. Use text messages for urgent events, and use email for routine updates.
