How to Configure Driver Scorecards in Verizon Connect
Quick Summary
A driver scorecard turns raw telematics data into a simple score from 0 to 100, so you can see who drives safely and who needs coaching. In Verizon Connect, you build a scorecard by choosing its type, visibility, metrics, point values, color thresholds, goals, and notifications. Then you decide whether drivers can view it in the Coach mobile app. This guide explains each setting, shows how to avoid common mistakes, and helps you create a scorecard that your drivers trust.
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What Is a Driver Scorecard in Verizon Connect?
A driver scorecard ranks drivers by combining metrics such as speeding, harsh braking, hard acceleration, and idling into one score. Managers use it to spot risky habits early, recognize safe drivers, and start coaching conversations with facts instead of opinions.
Verizon Connect Fleet Management Software & Solutions lets you create customized driver and vehicle scorecards from the Scorecard home screen. Because you choose the metrics and the weighting, the scorecard reflects your own safety and efficiency priorities.
How Does Verizon Connect Calculate a Driver Score?
Each journey starts at 100 points. Good factors, such as distance driven, add points, while events such as speeding, hard braking, and hard acceleration subtract points. Scores update after each journey and range from 0 (poor) to 100 (excellent). Administrators define the metrics and their weighting when they create a scorecard.
What Default Scorecards Does Verizon Connect Include?
Two default scorecards, Safety and Fuel Efficiency, are always available. You cannot edit them, so you create a new scorecard whenever you need custom metrics or weighting.
Where Do You Find Scorecards?
Expand the Dashboards section of the main navigation bar and select Scorecard. You need the right permissions to add, edit, or delete scorecards, and you can only view scorecards for the fleets and teams you have permission to access.
What Should You Prepare Before You Configure a Scorecard?
Preparation prevents rework. Before you click anything, answer the questions in the table below.
| Planning Question | Why It Matters |
|---|---|
| Do you want to score drivers, vehicles, or productivity? | The type decides who appears on the scorecard |
| Will drivers use the Coach mobile app? | Coach requires a public, driver-based scorecard |
| Which behaviors matter most to your fleet? | These behaviors become the metrics you score |
| Does your fleet include different team sizes or routes? | You may need normalization for fair comparisons |
| Which user roles can share and report on scorecards? | Some settings require specific rights |
Several settings depend on user rights, which administrators set on the Rights tab of the Roles screen. For example, you need the “Can share scorecard” right to make a scorecard public. Therefore, confirm your role before you begin.
How Do You Add a New Scorecard?
The process takes three steps, and you can change the settings later.
- From the Scorecard home screen, select the Add Scorecard tile. The Settings screen opens.
- Enter or select your values. Depending on your account configuration, you may see only some of the settings described below.
- Select Save in the upper right corner.
Next, the following sections explain each group of settings in detail.
What Are the Core Scorecard Settings?
The first group of settings defines the scorecard’s identity and audience.
| Setting | What It Does | Options |
|---|---|---|
| Scorecard Name | Appears in the Coach navigation menu | Any clear name |
| Type | Defines what the scorecard measures | Driver, Vehicle, or Productivity |
| Visibility | Controls who sees the scorecard | Public or Private |
| Normalization | Makes scores comparable across different sizes and distances | None, Distance, or Active Vehicle Count |
| Units | Sets the normalization value for Distance | For example, 100 miles or kilometers |
| Report | Creates a report of the scorecard metrics | Yes or No |
How Should You Choose the Scorecard Type?
Choose Driver when you want to coach individuals. Choose Vehicle when asset condition or vehicle use matters more than the person behind the wheel. Then, сhoose Productivity when you track work output. Remember that scorecards for the Coach mobile app must use the Driver type.
Should You Make a Scorecard Public or Private?
A private scorecard stays visible only to your account, which suits drafts and testing. A public scorecard becomes visible to users with the appropriate permissions. Moreover, public visibility is required for Coach availability and reports. Consequently, start with a private version, test the results, and then switch to public.
Why Does Normalization Matter?
Raw event counts punish drivers who travel more. A driver who covers 2,000 miles will naturally log more events than a driver who covers 200. Distance normalization solves this problem by comparing events against a set distance, such as 100 miles. Alternatively, Active Vehicle Count normalization compares teams of different sizes fairly.
What Does the Report Setting Do?
When you set Report to Yes, Verizon Connect creates a report of the scorecard metrics, sorted by score and then by vehicle name. You can enter a Report Name. This option requires public visibility and several report rights.
How Do You Choose Metrics and Point Values?
The Columns section is the heart of your scorecard. It controls which metrics appear and how each metric affects the score.
What Does Each Column Setting Mean?
| Column Setting | Purpose |
|---|---|
| Type | Selects KPI or Alert as the metric source |
| Name | Selects the metric itself; each metric can be added only once |
| Format | Sets decimal places, color display, and distance units |
| Points | Assigns positive values to good metrics and negative values to bad ones |
| Normalize | Applies normalization to that specific metric |
Use Add KPI or Add Alert to insert metrics, select the x to remove one, and drag the row icon to change the order.
How Do You Assign Points Correctly?
Verizon Connect states that scorecards must have both positive and negative numbers. Therefore, give positive points to desirable metrics, such as miles driven safely, and negative points to undesirable ones, such as harsh braking or speeding. In addition, give heavier negative values to the behaviors that cause the most risk. A speeding event, for instance, deserves a larger penalty than a short idling event.
Which Metrics Do Drivers See in Coach?
A typical Coach scorecard shows the driver’s score, rank, and total distance. It also lists speed events above 75 mph, speed events more than 10 mph over the posted limit, idle events longer than 10 minutes, hard acceleration, and hard braking. Your administrator can customize which metrics appear.
How Many Metrics Should You Include?
Fewer metrics usually produce a clearer message. Start with four to six metrics that match your safety policy. Then add more only when drivers understand the first set.
How Do You Set Colors, Charts, and Goals?
Visual settings help managers and drivers read results at a glance.
How Do Color Thresholds Work?
In the Colors section, you set percentage thresholds for metrics that have color turned on. Green means acceptable, and red means the metric needs attention. The comparison runs against other drivers or vehicles. If you set Normalization to None, you can set Percentile Normalization to Driver Count, Distance, or Active Vehicle Count.
In the Coach app, the summary background also changes color based on the score:
| Score Range | Summary Color |
|---|---|
| Above 80% | Green |
| 65% to 80% | Orange |
| Below 65% | Red |
How Do Chart Settings Work?
The Charts section sets the default series. Choose Single to show totals only, or choose Multi to show one line per row. This setting applies only to line and column charts.
How Do You Set a Goal?
Set Show Goal to Yes, and then enter a Goal Value from 0 to 100. A clear goal gives drivers a target. Keep in mind that goal changes can take up to one hour to appear in Coach.
How Do You Make a Scorecard Available in the Coach App?
The Coach section controls whether drivers see the scorecard on their phones. Set Available in Coach to Yes. This option requires public visibility, and the scorecard must use the Driver type.
Once drivers open the app, they see their score, rank, and distance. They can also open details for each metric, view a map of event locations, and review individual events. Furthermore, drivers can comment on an event, for example when a posted speed limit was wrong or when hard braking prevented a collision. This feedback builds trust because drivers can explain their side of the story.
If your account enables the team scorecard feature, drivers also see team-wide results and a team ranking.
How Do You Set Up Scorecard Notifications?
Notifications keep scores in front of your drivers without extra manual work. In the Notifications section, choose Email or Mobile App, set the time and frequency, and decide whether the message summarizes the driver’s Scorecard or the Leaderboard. Select Add Notifications to create more rows.
Consider these practical tips:
- Send weekly summaries instead of daily messages, so drivers do not ignore them.
- Use the Leaderboard option when your culture favors friendly competition.
- Use the Scorecard option when you want private, individual feedback.
What Best Practices Make Scorecards Effective?
A well-configured scorecard still fails if drivers do not trust it. These habits improve adoption.
- Explain the scoring. Share which metrics count and why each one matters.
- Pair scores with coaching. Use scores to start conversations, not to punish.
- Review thresholds each quarter. Adjust colors and goals as your fleet improves.
- Recognize top performers. Positive feedback motivates more than penalties.
- Keep the scorecard stable. Frequent rule changes confuse drivers and weaken trust.
What Should You Check If a Scorecard Does Not Work as Expected?
| Problem | Likely Cause | Fix |
|---|---|---|
| Scorecard missing in Coach | Visibility is private, or the type is not Driver | Set Visibility to Public and Type to Driver |
| Cannot save a scorecard | Points use only positive or only negative values | Add both positive and negative points |
| Cannot make a scorecard public | Your role lacks the “Can share scorecard” right | Ask an administrator to update your role |
| Report option unavailable | The scorecard is private or report rights are missing | Make it public and review rights |
| New goal not visible to drivers | Goal updates take time | Wait up to one hour |
| Scores look unfair across teams | No normalization applied | Use Distance or Active Vehicle Count |
Conclusions: What Is the Best Way to Start?
Driver scorecards work best when you keep them simple, fair, and transparent. Begin with a private Driver scorecard, choose a few high-impact metrics, assign both positive and negative points, and apply normalization so every driver competes on equal terms. Then make the scorecard public, enable Coach, set a realistic goal, and schedule regular notifications. Over time, review the results and refine the point values as your drivers improve.
Verizon Connect Fleet Management Software & Solutions gives fleet managers the scorecards, coaching tools, and reporting they need to improve safety and reduce risk. Explore the platform to see how scorecards fit into your wider driver safety program.
Frequently Asked Questions
No. Verizon Connect locks both default scorecards. Create a new scorecard when you need different metrics, weighting, or thresholds.
Why Does a Scorecard Need Both Positive and Negative Points?
Verizon Connect requires both values so the score can reward good behavior and penalize risky behavior. Assign positive points to desirable metrics and negative points to undesirable ones.
Goal changes can take up to one hour to appear in Coach. Wait before you check the app again.
